:root{
  --navy:#111827;
  --navy2:#182136;
  --magenta:#b21f63;
  --magenta-dark:#95184f;
  --magenta-soft:#faedf4;
  --ink:#202938;
  --muted:#718096;
  --line:#d8dee6;
  --soft:#f4f6f8;
  --soft2:#eef1f4;
  --green:#2e8b67;
  --amber:#d08b13;
  --red:#b93d4b;
}
*{box-sizing:border-box}
[hidden]{display:none!important}
html{background:#0f1726}
body{margin:0;color:var(--ink);font-family:"Segoe UI",Arial,Helvetica,sans-serif;background:linear-gradient(135deg,#0e1727 0%,#111a2b 60%,#241528 100%);font-size:14px;min-height:100vh}
button,input,select{font:inherit}
main{max-width:1500px;margin:0 auto;padding:26px 3.2% 54px}

/* Portal shell */
.topbar{height:82px;background:rgba(15,23,38,.96);display:flex;align-items:center;padding:0 3.2%;color:#fff;border-bottom:3px solid var(--magenta);gap:20px;box-shadow:0 8px 28px rgba(0,0,0,.18)}
.netx-logo{width:154px;display:flex;align-items:center;background:#fff;border-radius:4px;padding:8px 12px}
.netx-logo img{display:block;width:100%;height:auto}
.top-divider{width:1px;height:36px;background:#3a4356}
.top-title{display:flex;flex-direction:column;gap:3px}.top-title strong{font-size:12px;letter-spacing:1.6px}.top-title span,.top-status{font-size:12px;color:#aeb7c8}.top-status{margin-left:auto;display:flex;align-items:center;gap:8px}.dot{width:8px;height:8px;background:#55c68b;border-radius:50%;box-shadow:0 0 0 3px rgba(85,198,139,.14)}
.hero{display:flex;align-items:center;justify-content:space-between;gap:25px;background:linear-gradient(120deg,#121b2e 0%,#1d1830 100%);color:#fff;padding:30px 32px;border-radius:18px 18px 0 0;border:1px solid rgba(255,255,255,.08);border-bottom:3px solid var(--magenta);box-shadow:0 16px 34px rgba(0,0,0,.20)}
.hero h1{font-size:31px;margin:7px 0 7px;letter-spacing:-.55px}.hero p{margin:0;color:#bec7d5;max-width:760px}.eyebrow,.section-kicker{font-size:10px;font-weight:800;letter-spacing:1.55px;color:var(--magenta)}.hero .eyebrow{color:#e678a9}
.hero-actions,.button-row,.report-actions{display:flex;gap:8px;flex-wrap:wrap}
.btn,button{border:1px solid #ccd3dc;background:#fff;color:#344054;border-radius:9px;padding:10px 14px;font-weight:700;font-size:12px;cursor:pointer;transition:.16s ease}
.btn:hover:not(:disabled),button:hover:not(:disabled){transform:translateY(-1px);box-shadow:0 5px 14px rgba(17,24,39,.10)}
.btn:disabled,button:disabled{opacity:.45;cursor:not-allowed;transform:none;box-shadow:none}.primary{background:var(--magenta);border-color:var(--magenta);color:#fff}.primary:hover:not(:disabled){background:var(--magenta-dark)}.ghost{background:transparent;border-color:#59637a;color:#fff}.ghost:hover:not(:disabled){background:rgba(255,255,255,.06)}
.connection,.period-card,.loading{background:#fff;border:1px solid var(--line);padding:22px 24px}.connection{display:grid;grid-template-columns:1.3fr 1fr;gap:35px;border-top:0}.connection h2,.period-card h2{margin:4px 0 7px;font-size:18px}.connection p{margin:0;color:var(--muted);line-height:1.6}.connection form{display:flex;flex-direction:column;gap:8px}.connection label,.date-row label{font-size:11px;font-weight:800;color:#536173;letter-spacing:.3px}.connection input,.date-row input,.date-row select{margin-top:5px;width:100%;height:41px;border:1px solid #cfd6df;border-radius:8px;background:#fff;padding:8px 10px;color:#263244;outline:none}.connection input:focus,.date-row input:focus,.date-row select:focus{border-color:var(--magenta);box-shadow:0 0 0 3px rgba(178,31,99,.10)}
.error{margin-top:14px;padding:14px 16px;background:#fff0f2;border:1px solid #edb5bd;color:#97313f;border-radius:8px}.loading{margin-top:14px;display:grid;grid-template-columns:240px 1fr auto;align-items:center;gap:18px;border-radius:8px}.loading div{display:flex;flex-direction:column;gap:3px}.loading span{font-size:12px;color:var(--muted)}progress{width:100%;height:11px;accent-color:var(--magenta)}
.period-card{margin:18px 0;border-radius:14px;box-shadow:0 10px 28px rgba(0,0,0,.14)}.period-title{display:flex;align-items:flex-start;justify-content:space-between;gap:15px}.period-title>span{font-size:11px;color:var(--muted)}.quick-ranges{display:flex;gap:7px;flex-wrap:wrap;margin:17px 0}.quick-ranges button{padding:8px 11px;background:#f7f8fa}.quick-ranges button.active{background:var(--magenta);border-color:var(--magenta);color:white}.date-row{display:grid;grid-template-columns:repeat(5,minmax(125px,1fr)) minmax(190px,1.5fr) auto;gap:10px;align-items:end}.date-row .reset{height:41px}

/* Report surface */
.report-shell{background:#fff;box-shadow:0 20px 48px rgba(0,0,0,.24);border:1px solid #d6dce4;border-radius:12px;overflow:hidden}
.pdf-header{position:relative;display:flex;align-items:flex-start;gap:20px;padding:24px 28px 20px;border-bottom:0;background:#fff;min-height:116px}.pdf-brand{width:150px;flex:0 0 150px}.pdf-brand img{width:100%;height:auto;display:block}.pdf-heading{padding-top:7px;display:flex;flex-direction:column;gap:5px}.pdf-heading strong{font-family:Georgia,"Times New Roman",serif;font-size:24px;color:#111827;line-height:1.08}.pdf-heading div{font-size:9px;font-weight:700;letter-spacing:1.2px;color:#6f7783}.pdf-heading span{font-size:11px;color:#667085}.pdf-accent{position:absolute;right:0;top:0;width:58px;height:100%;background:var(--magenta)}
.report-titlebar,.section-head{display:flex;align-items:center;justify-content:space-between;gap:16px}.report-titlebar{padding:0 28px 0}.report-titlebar>div:first-child,.section-head{justify-content:flex-start}.report-titlebar>div:first-child,.section-head{display:flex;align-items:center;gap:0}.report-titlebar h2,.section-head h2{margin:0;color:#fff;font-size:14px;text-transform:uppercase;letter-spacing:.25px}.report-titlebar>div:first-child,.section-head{background:var(--magenta);min-height:34px;padding:8px 12px;width:100%}.report-titlebar .section-kicker,.section-head .section-kicker{display:none}.report-titlebar .report-actions{background:#fff;width:auto;min-width:max-content;padding-left:12px}.section-number{display:none}.section-head p{display:none}.scope{margin:11px 28px 0;color:#6d7580;font-size:11px}
.stats{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin:20px 28px 28px}.stat{position:relative;padding:14px 16px 14px 19px;min-height:91px;border:1px solid #cfd5dc;background:#f7f8fa}.stat:before{content:"";position:absolute;left:0;top:0;bottom:0;width:6px;background:var(--magenta)}.stat:nth-child(2):before,.stat:nth-child(5):before{background:var(--amber)}.stat:nth-child(3):before,.stat:nth-child(4):before{background:var(--green)}.stat-label{font-size:9px;font-weight:800;letter-spacing:.65px;color:#626d79}.stat strong{display:block;font-size:26px;line-height:1;margin:10px 0 6px;color:#121826}.stat .text-stat{font-size:17px;line-height:1.18;max-width:250px}.stat span{font-size:10px;color:#77818d}
.section-block{padding:0 28px 28px}.section-head{margin-bottom:12px}.section-head.compact{margin-bottom:10px}.chart-card{border:1px solid var(--line);background:#fff;padding:15px}.chart-area{min-height:240px}.chart-area.short{min-height:225px}.chart-area.medium{min-height:255px}.two-col{display:grid;grid-template-columns:1fr 1fr;gap:22px}.chart-empty{height:180px;display:flex;align-items:center;justify-content:center;color:#88949d;font-size:12px}.svg-chart text{font-family:"Segoe UI",Arial,Helvetica,sans-serif;fill:#637081}.legend{display:flex;gap:16px;flex-wrap:wrap;margin-top:8px;font-size:10px;color:#667085}.legend i{display:inline-block;width:9px;height:9px;border-radius:2px;margin-right:5px}.bar-list{display:flex;flex-direction:column;gap:11px;padding:2px}.bar-row{display:grid;grid-template-columns:minmax(100px,170px) 1fr 38px;gap:10px;align-items:center;font-size:11px}.bar-row .label{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#455468}.bar-track{height:13px;background:#eef0f3}.bar-fill{height:100%;background:var(--magenta)}.bar-value{text-align:right;font-weight:800;color:#344054}.donut-wrap{display:flex;align-items:center;justify-content:center;gap:38px;height:190px}.donut{width:150px;height:150px;border-radius:50%;position:relative}.donut:after{content:"";position:absolute;inset:31px;background:#fff;border-radius:50%}.donut-center{position:absolute;inset:0;z-index:2;display:flex;align-items:center;justify-content:center;flex-direction:column}.donut-center strong{font-size:24px;color:#111827}.donut-center span{font-size:9px;color:#788692;letter-spacing:.7px}.donut-legend{display:flex;flex-direction:column;gap:10px;font-size:11px}.donut-legend div{display:grid;grid-template-columns:10px 1fr auto;gap:8px;align-items:center}.swatch{width:9px;height:9px;border-radius:2px}
.table-section{padding-bottom:25px}.table-wrap{border:1px solid var(--line);overflow-x:auto}table{border-collapse:collapse;width:100%;min-width:1050px}th{background:#e8edf1;color:#343c46;text-align:left;font-size:9px;letter-spacing:.45px;padding:10px 9px;border-bottom:1px solid #cbd2d9}td{border-bottom:1px solid #e5e8ec;padding:10px 9px;font-size:10px;vertical-align:top;color:#465467}tbody tr:nth-child(even){background:#fafafa}.ticket-num{font-weight:800;color:var(--magenta)}.badge{display:inline-block;padding:4px 6px;border-radius:3px;font-size:9px;font-weight:800;text-transform:uppercase}.badge.active{background:#f7dce9;color:#8f164d}.badge.pending{background:#fff0cb;color:#855f0c}.badge.closed{background:#dff1e9;color:#256b53}.empty{text-align:center;padding:52px 20px;color:#788690;display:flex;flex-direction:column;gap:6px}.pagination{display:flex;justify-content:space-between;align-items:center;padding-top:12px;font-size:11px;color:#6c7983}.pagination>div{display:flex;gap:7px}.insights{display:grid;grid-template-columns:repeat(2,1fr);gap:10px}.insight{padding:13px 15px;border-left:5px solid var(--magenta);background:var(--magenta-soft);font-size:11px;line-height:1.45;color:#465467}.insight strong{display:block;color:#202938;margin-bottom:3px}.pdf-footer{display:flex;justify-content:space-between;gap:15px;border-top:7px solid var(--magenta);margin:3px 28px 18px;padding-top:9px;color:#777f89;font-size:9px}.page-break-before{page-break-before:auto}

@media(max-width:1100px){.stats{grid-template-columns:repeat(3,1fr)}.date-row{grid-template-columns:repeat(3,1fr)}.two-col{grid-template-columns:1fr}.top-status{display:none}}
@media(max-width:720px){main{padding:14px}.topbar{padding:0 16px}.netx-logo{width:130px}.top-title{display:none}.hero{align-items:flex-start;flex-direction:column;padding:23px 20px;border-radius:14px 14px 0 0}.connection{grid-template-columns:1fr}.date-row{grid-template-columns:1fr 1fr}.stats{grid-template-columns:1fr 1fr;margin:15px}.report-titlebar,.section-block{padding-left:15px;padding-right:15px}.report-titlebar{display:block}.report-titlebar .report-actions{padding:10px 0}.pdf-header{padding:16px}.pdf-brand{width:125px;flex-basis:125px}.pdf-heading strong{font-size:18px}.pdf-accent{width:28px}.two-col{gap:5px}.insights{grid-template-columns:1fr}}

@page{size:A4 portrait;margin:8mm}
@media print{
  html,body{background:#fff!important}body{font-size:8.5px;-webkit-print-color-adjust:exact;print-color-adjust:exact}main{max-width:none;padding:0}.report-shell{box-shadow:none;border:0;border-radius:0;overflow:visible}
  .no-print{display:none!important}.pdf-header{min-height:90px;padding:5px 5px 8px}.pdf-brand{width:104px;flex-basis:104px}.pdf-heading{padding-top:2px}.pdf-heading strong{font-size:18px}.pdf-heading div{font-size:7px}.pdf-heading span{font-size:8px}.pdf-accent{width:36px;height:84px}
  .report-titlebar{padding:0 5px}.report-titlebar>div:first-child,.section-head{min-height:25px;padding:5px 8px}.report-titlebar h2,.section-head h2{font-size:9.5px}.scope{margin:5px 5px 0;font-size:7.5px}
  .stats{grid-template-columns:repeat(3,1fr);gap:6px;margin:9px 5px 11px}.stat{min-height:63px;padding:7px 8px 7px 12px}.stat:before{width:4px}.stat-label{font-size:6.5px}.stat strong{font-size:17px;margin:6px 0 3px}.stat .text-stat{font-size:11px}.stat span{font-size:6.5px}
  .section-block{padding:0 5px 11px}.section-head{margin-bottom:5px}.chart-card{padding:5px}.chart-area{min-height:128px;height:128px}.chart-area.short,.chart-area.medium{min-height:128px;height:128px}.two-col{grid-template-columns:1fr;gap:8px}.bar-row{grid-template-columns:95px 1fr 26px;gap:5px;font-size:7px}.bar-track{height:7px}.donut-wrap{height:118px;gap:15px}.donut{width:95px;height:95px}.donut:after{inset:20px}.donut-center strong{font-size:15px}.donut-legend{font-size:7px;gap:5px}.svg-chart text{font-size:7px!important}
  table{min-width:0}th{font-size:6.5px;padding:4px 4px}td{font-size:6.4px;padding:4px}.table-section{page-break-before:always}.table-section tbody tr{break-inside:avoid}.pagination{display:none}.insights{grid-template-columns:1fr;gap:5px}.insight{font-size:7.3px;padding:6px 7px}.pdf-footer{margin:0 5px 2px;padding-top:5px;border-top-width:4px;font-size:6.5px}.page-break-before{page-break-before:always}
}
.sync-meta{display:flex;flex-direction:column;align-items:flex-end;gap:4px;font-size:11px;color:var(--muted)}
.sync-meta #nextRefresh{color:var(--magenta);font-weight:700}
@media(max-width:720px){.sync-meta{align-items:flex-start}.period-title{flex-direction:column}}
@media print{.sync-meta{display:none!important}}

/* V5 management report refinements */
.management-filters{grid-template-columns:repeat(5,minmax(130px,1fr)) auto}
.management-stats .stat:nth-child(5):before{background:var(--red)}
.management-insights{grid-template-columns:repeat(2,1fr)}
.management-list{display:grid;grid-template-columns:repeat(2,1fr);gap:10px}
.management-item{border:1px solid #d9dee5;border-left:5px solid var(--magenta);background:#f8f9fb;padding:12px 14px;min-height:74px}
.management-item strong{display:block;font-size:10px;text-transform:uppercase;letter-spacing:.4px;color:#202938;margin-bottom:5px}
.management-item p{margin:0;color:#4d5969;line-height:1.45;font-size:11px}
.management-item.high{border-left-color:var(--red);background:#fff3f4}.management-item.medium{border-left-color:var(--amber);background:#fff9ec}.management-item.good{border-left-color:var(--green);background:#f1faf6}
.report-note{margin:0 28px 25px;padding:12px 14px;border:1px solid #d9dee5;background:#f7f8fa;color:#5d6774;font-size:10px;line-height:1.5}.report-note strong{color:#202938;text-transform:uppercase;font-size:9px;letter-spacing:.5px}.report-note p{margin:4px 0 0}
@media(max-width:900px){.management-filters{grid-template-columns:repeat(2,1fr)}.management-list,.management-insights{grid-template-columns:1fr}}
@media print{
  .page-break-before-print{page-break-before:always}
  .management-list{grid-template-columns:1fr;gap:4px}
  .management-item{min-height:0;padding:6px 8px;border-left-width:4px;break-inside:avoid}.management-item strong{font-size:7px;margin-bottom:2px}.management-item p{font-size:7.2px;line-height:1.35}
  .management-insights{grid-template-columns:1fr;gap:4px}
  .report-note{margin:0 5px 8px;padding:6px 7px;font-size:6.8px}.report-note strong{font-size:6.8px}
}

/* V7 weekly 1–3 month management trend */
.weekly-trend-card{padding:16px 18px 12px}.weekly-trend{position:relative;min-height:330px}.weekly-svg{overflow:visible}.trend-legend{display:flex;justify-content:center;gap:24px;flex-wrap:wrap;margin:5px 0 0;color:#566273;font-size:11px;font-weight:700}.trend-legend span{display:flex;align-items:center;gap:7px}.trend-legend i,.trend-tooltip i{display:inline-block;width:10px;height:10px;border-radius:50%;flex:0 0 10px}.trend-tooltip{position:absolute;z-index:10;min-width:220px;background:rgba(255,255,255,.98);border:1px solid #d7dce3;border-radius:12px;box-shadow:0 12px 30px rgba(17,24,39,.18);padding:12px 14px;color:#344054;pointer-events:none}.trend-tooltip strong{display:block;margin-bottom:8px;font-size:12px;color:#111827}.trend-tooltip div{display:grid;grid-template-columns:12px 1fr auto;align-items:center;gap:8px;padding:3px 0;font-size:11px}.trend-tooltip b{color:#1f2937}.trend-note{margin-top:8px;padding-top:8px;border-top:1px solid #edf0f3;color:#7a8491;font-size:10px;line-height:1.45}.trend-point{cursor:pointer}.trend-point:hover{stroke-width:3}
@media print{.weekly-trend{min-height:170px!important;height:170px!important}.trend-legend{font-size:7px;gap:14px;margin-top:2px}.trend-legend i{width:7px;height:7px;flex-basis:7px}.trend-tooltip{display:none!important}.trend-note{font-size:6.5px;margin-top:2px;padding-top:3px}.weekly-trend-card{padding:4px}}


/* V8 separate open, closed and combined weekly management trends */
.weekly-trend-card + .weekly-trend-card{margin-top:14px}
@media print{
  .page-break-before-print{page-break-before:always}
  .weekly-trend-card{break-inside:avoid}
}
/* V9 database edition */
a.btn{display:inline-flex;align-items:center;justify-content:center;text-decoration:none}.top-status.db{gap:8px}.db-badge{font-size:11px;padding:5px 8px;border-radius:999px;background:#fff1f7;color:#b51d67;font-weight:700}

.backend-status{font-size:12px;font-weight:700;letter-spacing:.03em;color:#7d8796;background:#fff;border:1px solid #d4dbe5;padding:10px 12px;border-radius:8px}


/* V9.4 management PDF / print layout fix */
@media print {
  @page { size: A4 portrait; margin: 7mm; }
  html, body { width: 100% !important; margin: 0 !important; padding: 0 !important; }
  body { zoom: 1; }
  .report-shell { width: 100% !important; max-width: none !important; }
  .page-break-before-print { page-break-before: auto !important; break-before: auto !important; }
  .print-page-start { page-break-before: always !important; break-before: page !important; }
  .section-block { break-inside: auto; page-break-inside: auto; }
  .section-head, .chart-card, .stat, .management-item, .insight, .report-note { break-inside: avoid-page; page-break-inside: avoid; }
  .weekly-trend-card { break-inside: avoid-page !important; page-break-inside: avoid !important; }
  .weekly-trend { min-height: 145px !important; height: 145px !important; }
  .chart-area { min-height: 115px !important; height: 115px !important; }
  .chart-area.short { min-height: 108px !important; height: 108px !important; }
  .chart-area.medium { min-height: 128px !important; height: 128px !important; }
  .two-col { display: grid !important; grid-template-columns: 1fr 1fr !important; gap: 6px !important; align-items: start; }
  .management-list { grid-template-columns: 1fr 1fr !important; gap: 4px !important; }
  .management-insights { grid-template-columns: 1fr 1fr !important; gap: 4px !important; }
  .section-block { padding-bottom: 6px !important; }
  .section-head { min-height: 22px !important; margin-bottom: 4px !important; padding: 4px 7px !important; }
  .section-head h2 { font-size: 9px !important; line-height: 1.15 !important; }
  .section-head p { font-size: 6.4px !important; margin-top: 1px !important; line-height: 1.2 !important; }
  .weekly-trend-card { padding: 3px 4px 2px !important; }
  .trend-note { font-size: 6px !important; line-height: 1.2 !important; }
  .stats { margin-bottom: 7px !important; }
  .bar-row { break-inside: avoid-page; page-break-inside: avoid; }
  .pdf-footer { break-inside: avoid-page; page-break-inside: avoid; }
  svg { max-width: 100% !important; }
}

/* V9.5 technician reporting + independent trend-window additions */
.top-link{color:#fff;text-decoration:none;font-weight:700;font-size:12px}.top-link:hover{text-decoration:underline}
.trend-window-label{font-size:11px;color:#657085;margin:0 0 6px 2px;font-weight:700}
.technician-filters{grid-template-columns:1fr 1fr 1.25fr 1fr 1.4fr auto}.filter-actions{display:flex;gap:8px;align-items:end;align-self:end}.btn.excel{background:#217346;color:#fff;border-color:#217346}.btn.excel:hover{filter:brightness(.96)}
.technician-report-shell{margin-bottom:40px}.tech-summary{grid-template-columns:repeat(3,1fr)}
.ticket-table-wrap{overflow:auto;border:1px solid #d7dde6;background:#fff;margin-top:10px}.ticket-table{width:100%;border-collapse:collapse;font-size:12px;min-width:1120px}.ticket-table th{background:#b51f63;color:#fff;text-align:left;padding:10px 9px;font-size:10px;letter-spacing:.07em;text-transform:uppercase;position:sticky;top:0}.ticket-table td{padding:9px;border-bottom:1px solid #e6e9ee;vertical-align:top}.ticket-table tbody tr:nth-child(even){background:#f8f9fb}.ticket-table .subject-cell{min-width:260px;max-width:420px}.empty-cell{text-align:center;color:#657085;padding:30px!important}.status-pill{display:inline-block;padding:3px 8px;border-radius:999px;font-weight:700;font-size:10px;text-transform:uppercase}.status-closed{background:#e5f4ed;color:#247554}.status-active{background:#e9f2ff;color:#1e5fa8}.status-pending{background:#fff3dc;color:#8d5f00}
@media(max-width:1050px){.technician-filters{grid-template-columns:1fr 1fr}.filter-actions{grid-column:1/-1}.tech-summary{grid-template-columns:1fr}}
@media print{.trend-window-label{font-size:6px!important;margin-bottom:2px!important}.technician-report-shell .ticket-table-wrap{overflow:visible}.technician-report-shell .ticket-table{font-size:7px;min-width:0}.technician-report-shell .ticket-table th,.technician-report-shell .ticket-table td{padding:3px}.technician-report-shell .subject-cell{max-width:none}}

/* V9.9 technician quick period selectors */
.technician-quick-ranges{margin:14px 0 16px}.technician-quick-ranges .btn{background:#f7f8fa;color:var(--ink);border:1px solid var(--line);padding:9px 14px;text-decoration:none}.technician-quick-ranges .btn.active{background:var(--magenta);border-color:var(--magenta);color:#fff}.technician-quick-ranges .btn:hover{border-color:var(--magenta)}

/* V10.5 multi-select filters */
.filter-field{font-size:11px;font-weight:800;color:#536173;letter-spacing:.3px;min-width:0;position:relative}
.filter-field>span{display:block;margin-bottom:5px}
.multi-select{position:relative;width:100%}
.multi-select summary{list-style:none;cursor:pointer;width:100%;height:41px;border:1px solid #cfd6df;border-radius:8px;background:#fff;padding:11px 34px 9px 10px;color:#263244;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:12px;font-weight:700;letter-spacing:0;position:relative}
.multi-select summary::-webkit-details-marker{display:none}
.multi-select summary::after{content:'⌄';position:absolute;right:12px;top:8px;font-size:18px;color:#536173}
.multi-select[open] summary{border-color:var(--magenta);box-shadow:0 0 0 3px rgba(178,31,99,.10)}
.multi-menu{position:absolute;z-index:80;top:45px;left:0;right:0;min-width:210px;background:#fff;border:1px solid #cfd6df;border-radius:9px;box-shadow:0 12px 30px rgba(15,27,45,.20);padding:7px;max-height:280px;overflow:auto}
.multi-menu label{display:flex!important;align-items:center;gap:8px;margin:0!important;padding:8px 9px;border-radius:6px;color:#263244!important;font-size:12px!important;font-weight:600!important;letter-spacing:0!important;cursor:pointer}
.multi-menu label:hover{background:#f5f7fa}
.multi-menu input[type=checkbox]{width:16px!important;height:16px!important;margin:0!important;padding:0!important;accent-color:var(--magenta);box-shadow:none!important}
.multi-menu-scroll{max-height:320px}
.technician-filters .multi-select summary{font-size:12px}
@media print{.multi-select{display:none!important}}
/* V10.6 ticket action controls */
.ticket-actionbar{display:flex;align-items:center;gap:12px;flex-wrap:wrap;padding:12px 14px;border:1px solid #dbe2ea;border-bottom:0;background:#f8fafc}.ticket-actionbar .action-help{font-size:12px;color:#64748b;margin-left:auto}.select-all-label{display:flex;align-items:center;gap:8px;font-weight:700}.select-col{width:38px;text-align:center}.ticket-table input[type="checkbox"],.ticket-actionbar input[type="checkbox"],.reply-close-option input{accent-color:#b91f63}.btn.danger{background:#a91f35;color:#fff;border-color:#a91f35}.btn.danger:disabled,.btn.primary:disabled{opacity:.45;cursor:not-allowed}.action-notice{margin:0 0 12px;padding:11px 14px;border-radius:8px;border:1px solid #cbd5e1;background:#f8fafc}.action-notice.success{background:#ecfdf5;border-color:#a7f3d0;color:#166534}.action-notice.warn{background:#fffbeb;border-color:#fde68a;color:#92400e}.action-notice.error{background:#fff1f2;border-color:#fecdd3;color:#991b1b}.action-notice.working{background:#eff6ff;border-color:#bfdbfe;color:#1d4ed8}.reply-modal{position:fixed;inset:0;z-index:1000;background:rgba(15,23,42,.65);display:flex;align-items:center;justify-content:center;padding:24px}.reply-modal[hidden]{display:none}.reply-dialog{width:min(720px,96vw);background:#fff;border-radius:16px;padding:22px;box-shadow:0 20px 60px rgba(0,0,0,.25)}.reply-dialog-head{display:flex;align-items:flex-start;justify-content:space-between;gap:20px}.reply-dialog-head h2{margin:2px 0 0}.modal-close{border:0;background:transparent;font-size:30px;line-height:1;cursor:pointer;color:#475569}.reply-ticket-meta{margin:14px 0;padding:10px 12px;background:#f8fafc;border-left:4px solid #b91f63;font-size:13px}.reply-label{display:block}.reply-label span{display:block;font-weight:800;margin-bottom:7px}.reply-label textarea{width:100%;box-sizing:border-box;border:1px solid #cbd5e1;border-radius:10px;padding:12px;font:inherit;resize:vertical}.reply-close-option{display:flex;align-items:center;gap:9px;margin-top:12px;font-weight:700}.reply-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:18px}@media print{.ticket-actionbar,.action-notice,.reply-modal,.select-col{display:none!important}}
/* V10.7 full service desk */
.top-status{display:flex;gap:18px;align-items:center}.top-link{color:#fff;text-decoration:none;font-weight:700;font-size:13px}.top-link:hover{text-decoration:underline}.desk-filter-row{display:grid;grid-template-columns:minmax(280px,2fr) minmax(150px,1fr) minmax(210px,1.2fr) auto;gap:12px;align-items:end}.desk-filter-row label{display:flex;flex-direction:column;gap:7px;font-size:12px;font-weight:700}.desk-filter-row input,.desk-filter-row select,.ticket-sidebar select{width:100%;border:1px solid #cfd8e3;border-radius:9px;background:#fff;padding:11px 12px;color:#111827}.desk-filter-row select{min-height:76px}.btn.small{padding:8px 12px;font-size:12px}.desk-shell{margin-top:18px}.ticket-view-main{max-width:1540px;margin:28px auto;padding:0 24px}.ticket-view-head{display:flex;justify-content:space-between;gap:20px;background:linear-gradient(135deg,#fff,#fbf8fb);border-radius:18px;padding:28px 30px;border:1px solid #dce3ec;border-bottom:3px solid #be1e63}.ticket-view-head h1{margin:7px 0 10px;font-size:28px}.ticket-head-meta{display:flex;gap:18px;align-items:center;color:#637083}.ticket-workspace{display:grid;grid-template-columns:300px minmax(0,1fr);gap:20px;margin-top:20px}.ticket-sidebar{display:flex;flex-direction:column;gap:15px}.side-card{background:#fff;border:1px solid #d8e0ea;border-radius:14px;padding:18px}.side-card h3{margin:5px 0 10px}.side-card label{display:flex;flex-direction:column;gap:8px;font-size:12px;font-weight:700}.side-line{font-size:13px;color:#566476;word-break:break-word}.btn.full{width:100%;margin-top:10px}.status-button-grid{display:grid;gap:8px}.ticket-conversation{background:#fff;border:1px solid #d8e0ea;border-radius:14px;overflow:hidden}.conversation-toolbar{display:flex;justify-content:space-between;align-items:center;padding:18px 22px;border-bottom:1px solid #e3e8ef}.conversation-toolbar h2{margin:3px 0 0}.thread-list{padding:18px;background:#f6f8fb;display:flex;flex-direction:column;gap:12px;max-height:62vh;overflow:auto}.thread-item{max-width:86%;padding:14px 16px;border-radius:14px;border:1px solid #dce3ec;background:#fff}.customer-thread{align-self:flex-start;border-left:4px solid #be1e63}.agent-thread{align-self:flex-end;border-right:4px solid #2c966f}.note-thread{align-self:stretch;max-width:none;background:#fff7dc;border-color:#ecd38d}.thread-meta{display:flex;justify-content:space-between;gap:20px;margin-bottom:8px;font-size:12px}.thread-meta span{color:#748093}.thread-body{font-size:14px;line-height:1.55;white-space:normal;overflow-wrap:anywhere}.empty-thread{padding:40px;text-align:center;color:#697687}.composer{border-top:1px solid #dfe5ed;padding:16px 18px}.composer-tabs{display:flex;gap:8px;margin-bottom:10px}.composer-tab{border:0;background:#eef2f6;border-radius:8px;padding:8px 14px;font-weight:700;cursor:pointer}.composer-tab.active{background:#be1e63;color:#fff}.composer textarea{width:100%;box-sizing:border-box;border:1px solid #cfd8e3;border-radius:10px;padding:13px;font:inherit;resize:vertical}.composer-actions{display:flex;justify-content:space-between;align-items:center;margin-top:10px}.composer-actions label{display:flex;align-items:center;gap:7px;font-size:13px}.ticket-head-actions{display:flex;align-items:flex-start}.action-notice{margin:14px 0;padding:12px 15px;border-radius:9px;background:#eef5ff}.action-notice.success{background:#e9f8f1;color:#126044}.action-notice.error{background:#fff0f1;color:#9c2330}.action-notice.working{background:#fff7dc;color:#765600}@media(max-width:900px){.desk-filter-row{grid-template-columns:1fr}.ticket-workspace{grid-template-columns:1fr}.ticket-sidebar{display:grid;grid-template-columns:1fr 1fr}.thread-item{max-width:96%}}@media(max-width:600px){.ticket-sidebar{display:block}.side-card{margin-bottom:12px}.ticket-view-main{padding:0 10px}.ticket-view-head{padding:20px}.top-status{display:none}}
.new-ticket-form{display:grid;grid-template-columns:1fr 1fr 1fr;gap:16px}.new-ticket-form label{display:flex;flex-direction:column;gap:7px;font-size:12px;font-weight:700}.new-ticket-form input,.new-ticket-form select,.new-ticket-form textarea{border:1px solid #cfd8e3;border-radius:9px;padding:12px;font:inherit;background:#fff}.new-ticket-form .wide{grid-column:1/-1}.new-ticket-actions{display:flex!important;flex-direction:row!important;justify-content:flex-end;gap:10px}@media(max-width:800px){.new-ticket-form{grid-template-columns:1fr}.new-ticket-form .wide{grid-column:auto}}
/* V11 role-based portal shell */
.portal-header{gap:14px;flex-wrap:wrap}.portal-nav{display:flex;align-items:center;gap:6px;flex:1;justify-content:center;flex-wrap:wrap}.portal-nav .top-link{padding:9px 11px;border-radius:8px;text-decoration:none}.portal-nav .top-link.active{background:rgba(181,31,99,.22);color:#fff}.portal-user{display:flex;align-items:center;gap:12px;color:#fff}.portal-user>span{display:flex;flex-direction:column;line-height:1.15}.portal-user small{opacity:.7;font-size:10px;text-transform:uppercase;letter-spacing:.06em;margin-top:3px}.login-body{min-height:100vh;background:#0f192b;display:grid;place-items:center;padding:24px}.login-shell{width:min(520px,100%);margin:0}.login-card{background:#fff;border-radius:22px;padding:38px;box-shadow:0 24px 70px rgba(0,0,0,.32)}.login-card.wide-card{width:min(640px,100%)}.login-logo{width:150px;height:auto;margin-bottom:24px}.login-card h1{font-size:34px;margin:7px 0}.login-card>p{color:#677386;margin:0 0 24px}.login-form{display:grid;gap:15px}.login-form label,.user-form label,.user-card label{display:grid;gap:6px}.login-form label>span,.user-form label>span,.user-card label>span{font-size:11px;font-weight:800;letter-spacing:.05em;text-transform:uppercase;color:#4f5d70}.login-form input,.login-form select,.user-form input,.user-form select,.user-card input,.user-card select,.approval-actions input{border:1px solid #ccd4df;border-radius:8px;padding:11px 12px;background:#fff;color:#172033}.full{width:100%}.user-notice{max-width:1200px;margin:16px auto}.user-form{display:grid;grid-template-columns:repeat(5,minmax(0,1fr)) auto;gap:12px;align-items:end}.user-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}.user-card{border:1px solid #dbe1e9;border-radius:14px;padding:18px;display:grid;gap:12px;background:#fff}.user-card-head{display:flex;justify-content:space-between;gap:10px}.user-card-head>div{display:flex;flex-direction:column}.user-card-head span{font-size:12px;color:#6c7788}.role-badge{font-size:10px;font-weight:800;text-transform:uppercase;border-radius:999px;padding:6px 8px;height:max-content}.role-admin{background:#fbe7f0;color:#99194f}.role-internal{background:#e7f1fb;color:#185e91}.role-external{background:#eef0f3;color:#505b6b}.check-line{display:flex!important;grid-template-columns:auto 1fr!important;align-items:center}.user-card-meta{font-size:11px;color:#788394}.pending-closure-badge{background:#fff0c9;color:#805600;border:1px solid #f0d278;padding:5px 9px;border-radius:999px;font-weight:700;font-size:11px}.approval-actions{display:grid;gap:7px;min-width:210px}.approval-actions .btn{width:100%}
@media(max-width:1100px){.portal-header{align-items:flex-start}.portal-nav{order:3;width:100%;justify-content:flex-start}.user-form{grid-template-columns:1fr 1fr 1fr}.user-grid{grid-template-columns:1fr 1fr}}
@media(max-width:700px){.portal-user{width:100%;justify-content:space-between}.portal-nav{overflow-x:auto;flex-wrap:nowrap}.user-form,.user-grid{grid-template-columns:1fr}.login-card{padding:26px}}

/* V11.1 server-side pagination */
.netx-pagination{display:grid;grid-template-columns:1fr auto auto;gap:14px;align-items:center;margin-top:14px;padding:13px 14px;border:1px solid #dbe2ea;border-radius:10px;background:#fff;color:#657085;font-size:12px}
.pager-summary{font-weight:700;white-space:nowrap}.pager-pages{display:flex;align-items:center;justify-content:center;gap:5px;flex-wrap:wrap}.pager-btn{display:inline-flex;align-items:center;justify-content:center;min-width:34px;height:34px;padding:0 9px;border:1px solid #d3dae4;border-radius:8px;background:#f8fafc;color:#263244;text-decoration:none;font-weight:800}.pager-btn:hover{border-color:var(--magenta);color:var(--magenta);background:#fff}.pager-btn.active{background:var(--magenta);border-color:var(--magenta);color:#fff}.pager-gap{padding:0 3px;color:#8b95a3}.pager-size{margin:0}.pager-size label{display:flex;align-items:center;gap:7px;font-weight:800;white-space:nowrap}.pager-size select{height:34px;border:1px solid #d3dae4;border-radius:8px;background:#fff;padding:0 26px 0 9px;color:#263244;font-weight:700}
@media(max-width:900px){.netx-pagination{grid-template-columns:1fr}.pager-summary,.pager-pages{justify-content:flex-start}.pager-size label{justify-content:flex-start}}
@media print{.netx-pagination{display:none!important}}

/* V11.2 multi-technician user linking */
.tech-link-box{display:flex;flex-direction:column;gap:8px;min-width:0}
.tech-link-box .field-label{font-size:12px;font-weight:800;letter-spacing:.05em;text-transform:uppercase;color:#5c6673}
.tech-check-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:7px;max-height:220px;overflow:auto;padding:10px;border:1px solid #d9dee5;border-radius:10px;background:#fafbfc}
.tech-check-grid .check-line{margin:0;padding:7px 9px;border-radius:8px;background:#fff;border:1px solid #edf0f3;font-size:13px;display:flex;align-items:center;gap:7px}
.tech-check-grid .check-line:hover{border-color:#cbd2da;background:#f6f8fa}
.tech-link-box small{color:#77808b;line-height:1.35}

/* V11.6.1 Service Desk wide table fix */
.desk-shell .ticket-table-wrap{overflow-x:auto;overflow-y:visible;-webkit-overflow-scrolling:touch}
.desk-shell .desk-table{min-width:1580px;table-layout:auto}
.desk-shell .desk-table th:nth-child(1),.desk-shell .desk-table td:nth-child(1){min-width:80px;white-space:nowrap}
.desk-shell .desk-table th:nth-child(2),.desk-shell .desk-table td:nth-child(2){min-width:340px}
.desk-shell .desk-table th:nth-child(3),.desk-shell .desk-table td:nth-child(3){min-width:95px;white-space:nowrap}
.desk-shell .desk-table th:nth-child(4),.desk-shell .desk-table td:nth-child(4){min-width:140px;white-space:nowrap}
.desk-shell .desk-table th:nth-child(5),.desk-shell .desk-table td:nth-child(5),
.desk-shell .desk-table th:nth-child(6),.desk-shell .desk-table td:nth-child(6),
.desk-shell .desk-table th:nth-child(7),.desk-shell .desk-table td:nth-child(7),
.desk-shell .desk-table th:nth-child(8),.desk-shell .desk-table td:nth-child(8){min-width:150px;white-space:nowrap}
.desk-shell .desk-table th:nth-child(9),.desk-shell .desk-table td:nth-child(9){min-width:95px;white-space:nowrap;text-align:center}
.desk-shell .desk-table th:nth-child(10),.desk-shell .desk-table td:nth-child(10){min-width:125px;white-space:nowrap}
.desk-shell .desk-table td{vertical-align:middle}

/* V11.7 queue scope navigation */
.queue-tabs{display:flex;gap:10px;flex-wrap:wrap;margin:18px 0 6px;padding-top:2px}
.queue-tab{display:inline-flex;align-items:center;justify-content:center;min-height:42px;padding:0 18px;border:1px solid #ccd4df;border-radius:10px;background:#fff;color:#152033;text-decoration:none;font-weight:700;font-size:14px;transition:.15s ease}
.queue-tab:hover{border-color:#b51f63;color:#b51f63}
.queue-tab.active{background:#b51f63;border-color:#b51f63;color:#fff;box-shadow:0 5px 14px rgba(181,31,99,.15)}
@media(max-width:700px){.queue-tabs{display:grid;grid-template-columns:1fr}.queue-tab{width:100%}}
.site-inline-form{display:grid;grid-template-columns:minmax(260px,1fr) 140px 110px;gap:12px;align-items:center}.site-inline-form input[type=text]{width:100%;padding:10px 12px;border:1px solid #ccd4df;border-radius:8px}.site-active{display:flex;gap:8px;align-items:center}.site-required-badge{display:inline-flex;align-items:center;padding:4px 9px;border-radius:999px;background:#fff0f0;color:#a61b2b;font-size:12px;font-weight:700}.site-ok-badge{display:inline-flex;align-items:center;padding:4px 9px;border-radius:999px;background:#edf8f2;color:#147447;font-size:12px;font-weight:700}.site-selector-card select{width:100%}
@media(max-width:800px){.site-inline-form{grid-template-columns:1fr}.site-inline-form .btn{width:100%}}

/* V11.9 Service Desk column sorting + filters */
.sortable-ticket-table thead th{vertical-align:top}
.table-sort{display:inline-flex;align-items:center;gap:6px;color:#fff;text-decoration:none;font-weight:800;white-space:nowrap}
.table-sort span{font-size:12px;opacity:.8}.table-sort:hover{text-decoration:underline}
.column-filter-row td{background:#f5f7fa!important;border-bottom:1px solid #dbe2ea!important;padding:8px!important;vertical-align:top!important}
.column-filter-row input[type=text],.column-filter-row input[type=number],.column-filter-row input[type=date],.column-filter-row input:not([type]){width:100%;min-width:76px;box-sizing:border-box;border:1px solid #ccd5e0;border-radius:7px;background:#fff;padding:8px 9px;font-size:11px;color:#263244}
.column-filter-row .multi-select summary{height:34px;padding:8px 28px 7px 8px;font-size:11px;border-radius:7px}
.column-filter-row .multi-select summary::after{right:9px;top:5px;font-size:16px}
.column-filter-row .multi-menu{top:38px;min-width:190px;z-index:120}
.column-filter-row .scroll-menu{max-height:260px}
.date-filter,.days-filter{display:grid;grid-template-columns:1fr;gap:5px;min-width:135px}
.days-filter{grid-template-columns:1fr 1fr;min-width:120px}
.column-filter-row .btn{white-space:nowrap}
.sortable-ticket-table th:nth-child(1),.sortable-ticket-table td:nth-child(1){min-width:95px}
.sortable-ticket-table th:nth-child(2),.sortable-ticket-table td:nth-child(2){min-width:330px}
.sortable-ticket-table th:nth-child(3),.sortable-ticket-table td:nth-child(3){min-width:125px}
.sortable-ticket-table th:nth-child(4),.sortable-ticket-table td:nth-child(4){min-width:170px}
.sortable-ticket-table th:nth-child(5),.sortable-ticket-table td:nth-child(5){min-width:180px}
.sortable-ticket-table th:nth-child(6),.sortable-ticket-table td:nth-child(6),
.sortable-ticket-table th:nth-child(7),.sortable-ticket-table td:nth-child(7),
.sortable-ticket-table th:nth-child(8),.sortable-ticket-table td:nth-child(8){min-width:160px}
.sortable-ticket-table th:nth-child(9),.sortable-ticket-table td:nth-child(9){min-width:120px}
.sortable-ticket-table th:nth-child(10),.sortable-ticket-table td:nth-child(10){min-width:120px}
@media(max-width:900px){.column-filter-row .multi-menu{position:fixed;left:5vw;right:5vw;top:18vh;max-height:55vh}}
@media print{.column-filter-row{display:none!important}.table-sort span{display:none!important}}

/* V11.9.2 compact Service Desk layout */
@media(min-width:1200px){
  main{max-width:1760px;padding-left:2.2%;padding-right:2.2%}
  .desk-shell .ticket-table-wrap{overflow-x:auto;overflow-y:visible;scrollbar-gutter:stable}
  .desk-shell .desk-table,.sortable-ticket-table{min-width:1320px!important;width:100%;table-layout:fixed}
  .sortable-ticket-table th,.sortable-ticket-table td{padding-left:7px!important;padding-right:7px!important}
  .sortable-ticket-table th:nth-child(1),.sortable-ticket-table td:nth-child(1){width:72px;min-width:72px}
  .sortable-ticket-table th:nth-child(2),.sortable-ticket-table td:nth-child(2){width:300px;min-width:260px}
  .sortable-ticket-table th:nth-child(3),.sortable-ticket-table td:nth-child(3){width:92px;min-width:92px}
  .sortable-ticket-table th:nth-child(4),.sortable-ticket-table td:nth-child(4){width:125px;min-width:120px}
  .sortable-ticket-table th:nth-child(5),.sortable-ticket-table td:nth-child(5){width:130px;min-width:120px}
  .sortable-ticket-table th:nth-child(6),.sortable-ticket-table td:nth-child(6),
  .sortable-ticket-table th:nth-child(7),.sortable-ticket-table td:nth-child(7),
  .sortable-ticket-table th:nth-child(8),.sortable-ticket-table td:nth-child(8){width:125px;min-width:118px}
  .sortable-ticket-table th:nth-child(9),.sortable-ticket-table td:nth-child(9){width:86px;min-width:82px;text-align:center}
  .sortable-ticket-table th:nth-child(10),.sortable-ticket-table td:nth-child(10){width:105px;min-width:100px}
  .sortable-ticket-table .subject-cell{min-width:0!important;max-width:none!important;white-space:normal;line-height:1.3}
  .sortable-ticket-table td:nth-child(4),.sortable-ticket-table td:nth-child(5){white-space:normal!important}
  .sortable-ticket-table td:nth-child(6),.sortable-ticket-table td:nth-child(7),.sortable-ticket-table td:nth-child(8){font-size:9.5px;white-space:nowrap}
  .column-filter-row td{padding:6px!important}
  .column-filter-row input[type=text],.column-filter-row input[type=number],.column-filter-row input[type=date],.column-filter-row input:not([type]){padding:6px 7px;font-size:10px;min-width:0}
  .column-filter-row .multi-select summary{height:31px;padding:6px 24px 6px 7px;font-size:10px}
  .date-filter{min-width:0;gap:4px}
  .days-filter{min-width:0;gap:4px}
  .ticket-table .btn.small{padding:8px 10px;font-size:10px;white-space:nowrap}
  .desk-filter-row{grid-template-columns:minmax(330px,1.9fr) minmax(210px,.8fr) auto}
}

@media(min-width:1400px){
  .desk-shell .ticket-table-wrap{border-radius:0 0 10px 10px}
  .sortable-ticket-table th:nth-child(1),.sortable-ticket-table td:nth-child(1){position:sticky;left:0;z-index:8;background:inherit}
  .sortable-ticket-table th:nth-child(2),.sortable-ticket-table td:nth-child(2){position:sticky;left:72px;z-index:7;background:inherit;box-shadow:7px 0 9px -9px rgba(15,23,42,.55)}
  .sortable-ticket-table thead th:nth-child(1),.sortable-ticket-table thead th:nth-child(2){background:#b51f63!important;color:#fff}
  .sortable-ticket-table .column-filter-row td:nth-child(1),.sortable-ticket-table .column-filter-row td:nth-child(2){background:#f5f7fa!important}
  .sortable-ticket-table tbody tr:nth-child(odd) td:nth-child(1),.sortable-ticket-table tbody tr:nth-child(odd) td:nth-child(2){background:#fff}
  .sortable-ticket-table tbody tr:nth-child(even) td:nth-child(1),.sortable-ticket-table tbody tr:nth-child(even) td:nth-child(2){background:#f8f9fb}
}

@media(max-width:1399px){
  .desk-shell .desk-table,.sortable-ticket-table{min-width:1280px!important}
}

/* V12 Sites bulk import */
.site-import-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin-top:18px}
.site-import-card{border:1px solid #d9e0e8;border-radius:12px;background:#f8fafc;padding:20px;display:grid;gap:16px;align-content:start}
.site-import-card.included{background:linear-gradient(135deg,#fff 0%,#fff4f8 100%);border-color:#e7c2d3}
.site-import-card h3{margin:4px 0 6px;font-size:20px;color:#152033}.site-import-card p{margin:0;color:#68758a;font-size:13px;line-height:1.5}
.site-import-card input[type=file]{width:100%;box-sizing:border-box;border:1px dashed #b9c5d3;border-radius:9px;padding:12px;background:#fff;color:#263244}
.site-import-summary{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin:14px 0 4px}.site-import-summary>div{border:1px solid #dbe2ea;border-left:4px solid #b51f63;border-radius:8px;padding:12px;background:#fff;display:grid;gap:3px}.site-import-summary strong{font-size:22px;color:#152033}.site-import-summary span{font-size:11px;text-transform:uppercase;letter-spacing:.08em;color:#738096}.muted-count{font-size:14px;font-weight:500;color:#768398}
@media(max-width:850px){.site-import-grid{grid-template-columns:1fr}.site-import-summary{grid-template-columns:1fr 1fr}}

/* V12.1 site auto-matcher */
.matcher-kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin:18px 0}.matcher-actions{display:flex;gap:10px;flex-wrap:wrap;margin:12px 0}.site-review-form{display:flex;gap:6px;align-items:center;min-width:360px}.site-review-form select{min-width:150px}.site-edit-fields{display:grid;gap:7px;flex:1}.site-inline-form{gap:12px}.hero-actions{display:flex;align-items:center}.maint-log{background:#0f192b;color:#dce6f4;padding:14px;border-radius:10px;min-height:90px;max-height:220px;overflow:auto;white-space:pre-wrap;font:12px/1.5 Consolas,monospace}.maint-progress{width:100%;height:14px}.small{font-size:12px;color:#667085}@media(max-width:900px){.matcher-kpis{grid-template-columns:1fr 1fr}}
/* V12.2 bulk Site review */
.bulk-review-bar{display:flex;align-items:center;gap:10px;flex-wrap:wrap;padding:14px 16px;border:1px solid #dce2eb;background:#f7f9fc;margin:0 0 12px;border-radius:10px}.bulk-review-bar .bulk-check{display:flex;align-items:center;gap:7px;font-weight:700}.bulk-review-bar input[type=checkbox],.bulk-col input[type=checkbox]{width:17px;height:17px;accent-color:#bd1f63}.bulk-review-bar #selectedCount{min-width:84px;color:#5e6a7e}.bulk-site-select{min-width:230px;max-width:320px}.bulk-col{width:42px;text-align:center}.site-review-inline{display:flex;align-items:center;gap:7px;white-space:nowrap}.site-review-inline select{min-width:180px;max-width:240px}.btn.danger{background:#a61f3f;color:#fff;border-color:#a61f3f}@media(max-width:900px){.bulk-review-bar{align-items:stretch}.bulk-review-bar>*{max-width:100%}.bulk-site-select{width:100%;max-width:none}.site-review-inline{flex-wrap:wrap}}

/* V12.3 Site Matcher filters */
.matcher-filter-wrap{padding:0 0 14px}.matcher-filter-panel{border:1px solid #d7dee8;border-radius:10px;background:#f8fafc;padding:10px 12px}.matcher-filter-panel>summary{display:inline-flex;cursor:pointer;list-style:none}.matcher-filter-panel>summary::-webkit-details-marker{display:none}.matcher-filter-grid{display:grid;grid-template-columns:repeat(6,minmax(130px,1fr));gap:10px;align-items:end;margin-top:12px}.matcher-filter-grid label{display:flex;flex-direction:column;gap:5px;font-size:12px;font-weight:700;color:#334155}.matcher-filter-grid input,.matcher-filter-grid select{height:38px;border:1px solid #cbd5e1;border-radius:8px;padding:0 10px;background:#fff;min-width:0}.matcher-filter-actions{display:flex;gap:8px;align-items:center;grid-column:1/-1}@media(max-width:1200px){.matcher-filter-grid{grid-template-columns:repeat(3,minmax(150px,1fr))}}@media(max-width:700px){.matcher-filter-grid{grid-template-columns:1fr}}

/* V12.5 presentation-grade management PDF */
@media print {
  @page { size: A4 landscape; margin: 8mm 8mm 8mm; }
  html, body { width: auto !important; }
  body { font-size: 12px !important; line-height: 1.42 !important; }
  .report-shell { width: 100% !important; max-width: none !important; }

  .pdf-header { min-height: 86px !important; padding: 12px 14px 10px !important; gap: 18px !important; }
  .pdf-brand { width: 130px !important; flex-basis: 130px !important; }
  .pdf-heading { padding-top: 4px !important; gap: 4px !important; }
  .pdf-heading strong { font-size: 24px !important; line-height: 1.05 !important; }
  .pdf-heading div { font-size: 10px !important; letter-spacing: 1.15px !important; }
  .pdf-heading span { font-size: 11px !important; }
  .pdf-accent { width: 40px !important; }

  .report-titlebar { padding: 0 10px !important; }
  .report-titlebar>div:first-child,
  .section-head { min-height: 34px !important; padding: 7px 11px !important; }
  .report-titlebar h2,
  .section-head h2 { font-size: 14px !important; line-height: 1.2 !important; letter-spacing: .2px !important; }
  .section-kicker { font-size: 8.5px !important; letter-spacing: .8px !important; }
  .section-head p { font-size: 10.5px !important; line-height: 1.35 !important; margin-top: 2px !important; }
  .scope { margin: 8px 10px 0 !important; font-size: 10.5px !important; line-height: 1.4 !important; }

  .stats { grid-template-columns: repeat(5,1fr) !important; gap: 8px !important; margin: 13px 10px 14px !important; }
  .stat { min-height: 86px !important; padding: 11px 11px 10px 15px !important; }
  .stat:before { width: 5px !important; }
  .stat-label { font-size: 9.5px !important; letter-spacing: .55px !important; }
  .stat strong { font-size: 28px !important; margin: 7px 0 4px !important; line-height:1 !important; }
  .stat span { font-size: 9.5px !important; line-height: 1.3 !important; }

  .section-block { padding: 0 10px 12px !important; }
  .section-head { margin-bottom: 8px !important; }
  .trend-window-label { font-size: 10.5px !important; font-weight:600 !important; margin: 0 0 6px 2px !important; }
  .chart-card { padding: 10px 12px !important; }
  .weekly-trend-card { padding: 9px 12px 7px !important; }
  .weekly-trend { min-height: 330px !important; height: 330px !important; }
  .chart-area { min-height: 225px !important; height: 225px !important; }
  .chart-area.short { min-height: 215px !important; height: 215px !important; }
  .chart-area.medium { min-height: 300px !important; height: 300px !important; }
  .weekly-svg text { font-family: Arial, Helvetica, sans-serif !important; }
  .weekly-svg .axis-label { font-size: 15px !important; fill:#334155 !important; }
  .weekly-svg .week-label { font-size: 16px !important; fill:#111827 !important; }
  .weekly-svg .range-label { font-size: 13px !important; fill:#475569 !important; }
  .weekly-svg .point-value { font-size: 14px !important; }
  .trend-legend { font-size: 12.5px !important; font-weight:700 !important; gap: 26px !important; margin-top: 5px !important; }
  .trend-legend i { width: 11px !important; height: 11px !important; flex-basis: 11px !important; }
  .trend-note { font-size: 10.5px !important; line-height: 1.4 !important; margin-top: 6px !important; padding-top: 6px !important; }

  .two-col { grid-template-columns: 1fr 1fr !important; gap: 14px !important; }
  .bar-row { grid-template-columns: 155px 1fr 44px !important; gap: 10px !important; font-size: 11.5px !important; min-height:24px !important; }
  .bar-track { height: 12px !important; }
  .bar-list { gap: 11px !important; }
  .bar-value { font-size: 11.5px !important; font-weight:700 !important; }
  .bar-row .label { font-size:11.5px !important; }

  .management-insights,
  .management-list { grid-template-columns: 1fr 1fr !important; gap: 9px !important; }
  .insight,
  .management-item { padding: 11px 12px !important; min-height: 0 !important; font-size: 11.5px !important; line-height: 1.48 !important; }
  .management-item strong { font-size: 10px !important; margin-bottom: 5px !important; }
  .management-item p { font-size: 11.5px !important; line-height: 1.48 !important; }
  .report-note { margin: 0 10px 10px !important; padding: 10px 12px !important; font-size: 10.5px !important; line-height: 1.45 !important; }
  .report-note strong { font-size: 10px !important; }
  .pdf-footer { margin: 0 10px 3px !important; padding-top: 8px !important; border-top-width: 5px !important; font-size: 9.5px !important; }

  .print-page-start { page-break-before: always !important; break-before: page !important; }
  .section-head, .chart-card, .stat, .management-item, .insight, .report-note { break-inside: avoid-page !important; page-break-inside: avoid !important; }
}

/* V12.6 management report: overall position + selected-period comparison */
.management-v126 .selected-period-banner{margin:12px 28px 0;padding:14px 16px;border:1px solid #d7dde6;border-left:6px solid var(--magenta);background:#f8fafc;display:grid;grid-template-columns:auto 1fr;gap:4px 16px;align-items:center}.management-v126 .selected-period-banner span{font-size:10px;font-weight:800;letter-spacing:.8px;color:#6b7280}.management-v126 .selected-period-banner strong{font-size:18px;color:#111827}.management-v126 .selected-period-banner small{grid-column:1/-1;color:#667085;font-size:11px}.management-v126 .v126-overall-stats{grid-template-columns:repeat(3,1fr)}.management-v126 .selected-stat{background:#fbfcfe}.management-v126 .subsection-head{margin-top:18px}.management-v126 .tech-breakdown-summary{display:flex;gap:14px;flex-wrap:wrap;margin:0 0 12px}.management-v126 .tech-breakdown-summary span{border:1px solid #d7dde6;background:#f8fafc;padding:10px 14px;font-size:12px;color:#475569}.management-v126 .tech-breakdown-summary strong{font-size:18px;color:#111827;margin-right:5px}.tech-breakdown-wrap{overflow:auto;border:1px solid #d7dde6;background:#fff}.tech-breakdown-table{width:100%;border-collapse:collapse;font-size:12px}.tech-breakdown-table thead{background:var(--magenta);color:#fff}.tech-breakdown-table th,.tech-breakdown-table td{padding:9px 12px;border-bottom:1px solid #e4e8ee;text-align:left}.tech-breakdown-table th:not(:first-child),.tech-breakdown-table td:not(:first-child){text-align:right}.tech-breakdown-table tbody tr:nth-child(even){background:#f8fafc}.tech-breakdown-table tbody tr:hover{background:#f1f5f9}.management-filters{grid-template-columns:repeat(3,minmax(160px,1fr)) auto}

@media print{
  .management-v126 .selected-period-banner{margin:8px 10px 0!important;padding:10px 12px!important;grid-template-columns:auto 1fr!important}.management-v126 .selected-period-banner span{font-size:10px!important}.management-v126 .selected-period-banner strong{font-size:18px!important}.management-v126 .selected-period-banner small{font-size:10.5px!important}.management-v126 .v126-overall-stats{grid-template-columns:repeat(3,1fr)!important;gap:8px!important}.management-v126 .v126-overall-stats .stat{min-height:80px!important}.management-v126 .v126-overall-stats .stat strong{font-size:27px!important}.management-v126 .subsection-head{margin-top:14px!important}.management-v126 .v126-report-page{page-break-before:always!important;break-before:page!important}.management-v126 .weekly-trend{height:285px!important;min-height:285px!important}.management-v126 .tech-breakdown-summary{margin:0 0 8px!important}.management-v126 .tech-breakdown-summary span{padding:8px 10px!important;font-size:11px!important}.management-v126 .tech-breakdown-summary strong{font-size:16px!important}.tech-breakdown-wrap{overflow:visible!important}.tech-breakdown-table{font-size:11px!important}.tech-breakdown-table thead{display:table-header-group}.tech-breakdown-table th,.tech-breakdown-table td{padding:7px 9px!important;line-height:1.3!important}.tech-breakdown-table tr{break-inside:avoid-page;page-break-inside:avoid}.management-v126 .two-col{page-break-before:always!important;break-before:page!important}.management-v126 .report-note{margin-top:8px!important}
}

/* V12.7 management PDF rebuild - dedicated readable print pack */
.management-v127 .v127-cover{padding-bottom:24px}.management-v127 .v127-period{margin:18px 28px}.v127-total-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin:20px 28px}.v127-total-card{border:1px solid #d7dde6;border-left:8px solid var(--magenta);background:#f8fafc;padding:22px 24px;min-height:135px}.v127-total-card.closed{border-left-color:var(--green)}.v127-total-card span,.v127-selected-grid span{display:block;font-size:12px;font-weight:900;letter-spacing:.6px;color:#475569}.v127-total-card strong{display:block;font-size:54px;line-height:1;margin:14px 0 10px;color:#111827}.v127-total-card small,.v127-selected-grid small{font-size:12px;color:#667085}.v127-selected-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin:0 28px 20px}.v127-selected-grid article{border:1px solid #d7dde6;background:#fff;padding:16px}.v127-selected-grid strong{display:block;font-size:30px;margin:8px 0;color:#111827}.v127-basis{margin:18px 28px;padding:14px 16px;border:1px solid #d7dde6;background:#f8fafc;font-size:12px;line-height:1.5}.v127-basis p{margin:5px 0 0}.v127-head{margin-bottom:10px}.v127-head.selected{margin-top:18px}.v127-chart-card{padding:10px 12px}.v127-chart{min-height:345px;height:345px}.v127-table-total{display:flex;justify-content:space-between;align-items:center;margin:0 0 12px;padding:14px 18px;background:#f8fafc;border:1px solid #d7dde6;font-weight:800}.v127-table-total strong{font-size:28px}.v127-tech-table{font-size:13px}.v127-tech-table th,.v127-tech-table td{padding:10px 14px}.v127-tech-table th:first-child,.v127-tech-table td:first-child{width:55px;text-align:center}.v127-tech-table .numeric{text-align:right;font-weight:800}.v127-summary-grid{margin-bottom:18px}

@media print{
  @page{size:A4 landscape;margin:9mm}
  body{font-size:11px!important}.management-v127{width:100%!important}.management-v127 .pdf-header{min-height:92px!important;padding:8px 8px 12px!important}.management-v127 .pdf-brand{width:130px!important;flex-basis:130px!important}.management-v127 .pdf-heading strong{font-size:25px!important}.management-v127 .pdf-heading div{font-size:10px!important}.management-v127 .pdf-heading span{font-size:11px!important}.management-v127 .v127-page{min-height:175mm;box-sizing:border-box}.management-v127 .print-page-start{page-break-before:always!important;break-before:page!important}.management-v127 .report-titlebar{padding:0 8px!important}.management-v127 .report-titlebar h2,.management-v127 .section-head h2{font-size:16px!important}.management-v127 .section-kicker{font-size:9px!important}.management-v127 .section-head p{font-size:10.5px!important;line-height:1.35!important;margin:3px 0 0!important}.management-v127 .v127-period{margin:14px 8px!important;padding:14px 16px!important}.management-v127 .v127-period span{font-size:11px!important}.management-v127 .v127-period strong{font-size:24px!important}.management-v127 .v127-period small{font-size:11px!important}.management-v127 .v127-total-grid{margin:18px 8px!important;gap:14px!important}.management-v127 .v127-total-card{padding:20px!important;min-height:118px!important}.management-v127 .v127-total-card span{font-size:11px!important}.management-v127 .v127-total-card strong{font-size:48px!important}.management-v127 .v127-total-card small{font-size:11px!important}.management-v127 .v127-selected-grid{margin:0 8px 18px!important;gap:10px!important}.management-v127 .v127-selected-grid article{padding:14px!important}.management-v127 .v127-selected-grid span{font-size:10px!important}.management-v127 .v127-selected-grid strong{font-size:27px!important}.management-v127 .v127-selected-grid small{font-size:10px!important}.management-v127 .v127-basis{margin:15px 8px!important;font-size:10.5px!important}.management-v127 .section-block,.management-v127 .v127-page{padding-left:8px!important;padding-right:8px!important}.management-v127 .v127-chart{height:300px!important;min-height:300px!important}.management-v127 .v127-chart-card{padding:8px!important;margin-bottom:10px!important}.management-v127 .svg-chart text{font-size:inherit!important}.management-v127 .svg-chart .axis-label{font-size:17px!important}.management-v127 .svg-chart .week-label{font-size:18px!important;font-weight:800!important}.management-v127 .svg-chart .range-label{font-size:14px!important}.management-v127 .svg-chart .point-value{font-size:17px!important;font-weight:800!important}.management-v127 .trend-legend{font-size:13px!important;margin-top:5px!important}.management-v127 .trend-legend i{width:10px!important;height:10px!important;flex-basis:10px!important}.management-v127 .v127-table-total{font-size:13px!important;padding:10px 14px!important}.management-v127 .v127-table-total strong{font-size:25px!important}.management-v127 .v127-table-wrap{overflow:visible!important;border:1px solid #d7dde6!important}.management-v127 .v127-tech-table{font-size:12px!important}.management-v127 .v127-tech-table thead{display:table-header-group!important}.management-v127 .v127-tech-table th{font-size:11px!important;padding:8px 12px!important}.management-v127 .v127-tech-table td{font-size:11.5px!important;padding:8px 12px!important;line-height:1.25!important}.management-v127 .v127-tech-table tr{break-inside:avoid!important}.management-v127 .chart-area.short{height:180px!important;min-height:180px!important}.management-v127 .bar-row{grid-template-columns:140px 1fr 42px!important;font-size:11px!important;gap:8px!important}.management-v127 .bar-track{height:10px!important}.management-v127 .management-item{padding:10px 12px!important}.management-v127 .management-item strong{font-size:9.5px!important}.management-v127 .management-item p{font-size:10px!important}.management-v127 .pdf-footer{font-size:8.5px!important;margin:12px 8px 0!important}
}

/* V12.7.1 management report hotfix */
.management-v127 .v127-period{display:grid;grid-template-columns:max-content 1fr;column-gap:18px;row-gap:5px;align-items:center;border:1px solid #d7dde6;border-left:6px solid var(--magenta);background:#f8fafc;padding:14px 16px}
.management-v127 .v127-period>span{display:block;white-space:nowrap;font-weight:900;letter-spacing:.7px;color:#475569}
.management-v127 .v127-period>strong{display:block;min-width:0;font-size:20px;color:#111827}
.management-v127 .v127-period>small{display:block;grid-column:1/-1;color:#667085;line-height:1.45}
@media print{
  .management-v127 .v127-period{display:grid!important;grid-template-columns:max-content 1fr!important;column-gap:16px!important;row-gap:4px!important}
  .management-v127 .v127-period>small{grid-column:1/-1!important}
}

/* V12.7.2 remove selected-date trend charts */
.management-v127 .v127-page .v127-chart{height:430px;min-height:430px}
@media print{.management-v127 .v127-chart{height:420px!important;min-height:420px!important}}

/* V12.8.2 subject editing */
.ticket-row-actions{display:flex;gap:6px;align-items:center;white-space:nowrap}.ticket-row-actions .btn{padding:8px 10px}.side-card input#ticketSubject{width:100%;box-sizing:border-box}#edit-subject:target{outline:2px solid #bd1e63;outline-offset:3px}